Employment
opportunities
Our vision is to create an outstanding experience for all patrons by providing exceptional front-of-house services that exceed their expectations and leave a lasting impression. We aim to be recognized as a team of personable, knowledgeable, and professional staff who are passionate about the arts and committed to delivering exceptional customer service. Our focus is on creating a welcoming and inclusive environment, where everyone feels valued and respected. Through ongoing training and development, we strive to maintain a high level of expertise in all aspects of front-of-house management, including customer service, safety and security, accessibility, and general effectiveness. Our ultimate goal is to ensure that every guest has an enjoyable and memorable experience at our theatre, and to contribute to the success of our organization by generating positive word-of-mouth and repeat business.
Current Job Openings
Click the positions below for more information
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Bartender Responsibilities
➢ Crafting and serving alcoholic beverages at TLP bars
➢ Restocking bars to ensure a seamless and uninterrupted service experience
➢ Providing excellent customer service
➢ Managing cash transactions and ensuring compliance with financial protocols
➢ Maintaining cleanliness in the general area and providing ongoing customer service
➢ Assisting with the closing procedures of the ticket office including preparing cash banks
➢ Other duties as assigned
Qualifications
➢ Must be 18 YEARS OLD to apply
➢ BASSET certification required, can provide training for right applicant
➢ Previous bartender experience preferred
➢ Works effectively both independently and as part of a team
➢ Demonstrates strong analytical, interpersonal, and customer service skills
➢ Possesses knowledge and/or interest in TLP events and programming
➢ Exhibits excellent public relations and communication skills
➢ Performs with precision and attention to detail in a high-volume sales environment
➢ Able to carry up to 10lbs
Personal Characteristics
➢ Professionalism: Ability to maintain a professional demeanor in all aspects of the role and establish positive working relationships internally and externally
➢ Problem-solving: Assessing problem situations, identifying causes, and providing effective solutions
➢ Workplace Skills: Capacity to work efficiently under stress, demonstrating flexibility in a dynamic and fast-paced environment
➢ Appropriate Attire: Dressing professionally for the job and the setting
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Box Office Staff Responsibilities
➢ Handling the sale of event-related tickets to the general public
➢ Offering support in marketing and promotional projects for ticketed events
➢ Processing ticket orders through various channels, including mail, telephone, internet,
and over-the-counter through the online ticketing program
➢ Distributing literature to patrons and addressing inquiries about shows and events
➢ Providing excellent customer service
➢ Managing cash transactions and ensuring compliance with financial protocols
➢ Maintaining cleanliness in the general area and providing ongoing customer service
➢ Assisting with the closing procedures of the ticket office, including preparing cash banks
and updating seating charts and event information
➢ Other duties as assigned
Qualifications
➢ Must be 16 YEARS OLD to apply
➢ Works effectively both independently and as part of a team
➢ Demonstrates strong analytical, interpersonal, and customer service skills
➢ Possesses knowledge and/or interest in TLP events and programming
➢ Exhibits excellent public relations and communication skills
➢ Performs with precision and attention to detail in a high-volume sales environment
Personal Characteristics
➢ Professionalism: Ability to maintain a professional demeanor in all aspects of the role and establish positive working relationships internally and externally
➢ Problem-solving: Assessing problem situations, identifying causes, and providing effective solutions
➢ Workplace Skills: Capacity to work efficiently under stress, demonstrating flexibility in a dynamic and fast-paced environment
➢ Appropriate Attire: Dressing professionally for the job and the setting
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Concession Stand Attendant Responsibilities
➢ Keep a welcoming attitude and remain effective as we serve a high volume of people in a short time frame (30 minutes before the show and 15 minute intermission)
➢ Assisting patrons with their concession selections by being knowledgeable about the concession items, including ingredients and allergens
➢ Providing excellent customer service
➢ Managing cash transactions and ensuring compliance with financial protocols
➢ Maintaining cleanliness in the general area and providing ongoing customer service
➢ Assisting with the closing procedures of the ticket office including preparing cash banks
➢ Other duties as assigned
Qualifications
➢ Must be 16 YEARS OLD to apply
➢ Previous food service experience preferred
➢ Works effectively both independently and as part of a team
➢ Demonstrates strong analytical, interpersonal, and customer service skills
➢ Possesses knowledge and/or interest in TLP events and programming
➢ Exhibits excellent public relations and communication skills
➢ Performs with precision and attention to detail in a high-volume sales environment
➢ Able to carry up to 10lbs
Personal Characteristics
➢ Professionalism: Ability to maintain a professional demeanor in all aspects of the role and establish positive working relationships internally and externally
➢ Problem-solving: Assessing problem situations, identifying causes, and providing effective solutions
➢ Workplace Skills: Capacity to work efficiently under stress, demonstrating flexibility in a dynamic and fast-paced environment
➢ Appropriate Attire: Dressing professionally for the job and the setting
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Gift Shop Attendant Responsibilities
➢ Efficiently manage the day-to-day operations of the gift shop, including processing transactions through the electronic terminal and providing excellent customer service
➢ Keeping a keen eye on inventory levels, restocking as needed, and proactively identifying items that require reordering
➢ Interact with patrons, assisting them in finding the perfect memento to commemorate their TLP experience
➢ Managing cash transactions and ensuring compliance with financial protocols
➢ Maintaining cleanliness in the general area and providing ongoing customer service
➢ Assisting with the closing procedures of the ticket office including preparing cash banks
➢ Other duties as assigned
Qualifications
➢ Must be 16 YEARS OLD to apply
➢ Works effectively both independently and as part of a team
➢ Demonstrates strong analytical, interpersonal, and customer service skills
➢ Possesses knowledge and/or interest in TLP events and programming
➢ Exhibits excellent public relations and communication skills
➢ Performs with precision and attention to detail in a high-volume sales environment
➢ Able to carry up to 10lbs
Personal Characteristics
➢ Professionalism: Ability to maintain a professional demeanor in all aspects of the role and establish positive working relationships internally and externally
➢ Problem-solving: Assessing problem situations, identifying causes, and providing effective solutions
➢ Workplace Skills: Capacity to work efficiently under stress, demonstrating flexibility in a dynamic and fast-paced environment
➢ Appropriate Attire: Dressing professionally for the job and the setting
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Deck Manager Responsibilities
Oversees staff, including deck bartenders and cooks
Keeping a keen eye on inventory levels, restocking as needed, and proactively identifying items that require reordering
Assisting patrons with their deck food and beverage selections by being knowledgeable about the items, including ingredients and allergens
Assists with food operations for group opportunities and events
Assist the administrative team using personal expertise to improve deck operations
Managing cash transactions and ensuring compliance with financial protocols
Maintaining cleanliness in the general area and providing ongoing customer service
Assisting with the opening and closing procedures including preparing cash banks
Other duties as assigned
Qualifications
High School Diploma or equivalent
Extensive knowledge and experience in Food Service and use of kitchen equipment
Food Manager Certification
Must be available to work Friday nights, Saturdays & Sunday Matinees
In addition to Deck Cook/Bartender duties
Other duties as assigned
Personal Characteristics
Professionalism: Ability to maintain a professional demeanor in all aspects of the role and establish positive working relationships internally and externally
Problem-solving: Assessing problem situations, identifying causes, and providing effective solutions
Workplace Skills: Capacity to work efficiently under stress, demonstrating flexibility in a dynamic and fast-paced environment
Appropriate Attire: Dressing professionally for the job and the setting
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Deck Cook Responsibilities
Prepares and cooks food items to ensure the highest quality of service
Assists in the setup and cleanup of the deck and stage area to ensure proper food handling, sanitation, and food storage procedures.
Performs any other duties and activities necessary for the effective operation of the organization, as assigned by the Deck Manager and Administrative Assistant
Providing excellent customer service
Managing cash transactions and ensuring compliance with financial protocols
Assisting with the opening and closing procedures including preparing cash banks and updating seating charts and event information
Qualifications
Must be 16 YEARS OLD to apply
Extensive knowledge and experience in Food Service and use of kitchen equipment
Food Handler Certification, can provide training for right applicant
Works effectively both independently and as part of a team
Demonstrates strong analytical, interpersonal, and customer service skills
Possesses knowledge and/or interest in TLP events and programming
Exhibits excellent public relations and communication skills
Performs with precision and attention to detail in a high-volume sales environment
Personal Characteristics
Professionalism: Ability to maintain a professional demeanor in all aspects of the role and establish positive working relationships internally and externally
Problem-solving: Assessing problem situations, identifying causes, and providing effective solutions
Workplace Skills: Capacity to work efficiently under stress, demonstrating flexibility in a dynamic and fast-paced environment
Appropriate Attire: Dressing professionally for the job and the setting
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Purpose: The Assistant Cook will work closely with our head cook to ensure the preparation and delivery of high-quality meals to our company. The ideal candidate will have a passion for food, excellent organizational skills, and the ability to work in a team environment
Primary Responsibilities
The Assistant Cook provides the following services:Assist in the preparation of meals according to established recipes and portion sizes.
Help with the cooking, baking, grilling, and frying of various menu items.
Ensure that all food preparation areas are clean and sanitized according to safety standards.
Follow proper food handling procedures and adhere to health and safety regulations.
Assist in the receiving and storage of food deliveries.
Maintain a clean and organized kitchen environment, including washing dishes and cleaning cooking equipment.
Assist in menu planning and contribute ideas for new dishes or specials
Follow instructions from the Head Cook and other senior management staff members.
Prepares food for TLP Events as scheduled.Performs all other duties and/or activities as deemed necessary for the effective operation of the organization as assigned by the Executive Director.
Download the TLP Employment application (PDF)
Mail Completed Applications to:
Timber Lake Playhouse
8215 Black Oak Rd.
Mount Carroll, IL 61053
you can send your application or resume to admin@timberlakeplayhouse.org
The theatre believes that equal opportunity for all staff members is important for the continuing success of our organization. In accordance with state and federal law, the theatre will not discriminate against a staff member or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promoting, demoting, training, benefits, transfers, layoffs, termination, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all staff members based on qualifications and job requirements.